Refund policy

This policy covers returns, exchanges, damaged items and cancellations for orders placed on oddnoteven.com. It is the only returns policy that applies to these orders.

Returns and exchanges

  • You can request a return or exchange within 7 days of delivery through our Return/Exchange portal.
  • Items must be unworn, unwashed and unaltered, with all original tags and packaging intact, and free of stains, odour or perfume.
  • Items must be returned against the order they were bought on. Items bought as a set must be returned as the complete set.
  • Every returned item goes through a quality check. Items that fail the check are sent back to you and the request is closed.

Pickup

  • Once your request is approved, our courier partner will attempt pickup within 24–48 hours. Pickup is attempted twice.
  • If reverse pickup is not available at your pincode, or both attempts fail, you will need to ship the item to the address our support team shares with you. Self-shipping costs are not reimbursed.

Return fees

  • The first return or exchange on each order is free.
  • Each further return or exchange on the same order carries a fee of ₹150, deducted from your store credit or charged before an exchange is dispatched.

Refunds

  • All refunds are issued as store credit, once the item passes the quality check. We do not refund to the original payment method.
  • Store credit equals the amount you paid for the item. Shipping charges and any discount applied to the original order are not credited.
  • Store credit is sent to your registered email, is valid for 3 months from the date of issue, and can be used on oddnoteven.com only. It cannot be transferred or exchanged for cash.

Exchanges

  • Size exchanges depend on stock. If your size is unavailable, you will receive store credit instead. This does not apply to damaged, defective or wrong items, which are covered below.
  • Exchange orders are delivered within 7–10 working days after the returned item passes the quality check.

Damaged, defective or wrong items

  • Report a damaged, defective or wrong item within 48 hours of delivery by emailing support@oddnoteven.com with your order ID and clear photos or video of the item, its tags and the outer packaging.
  • Verified claims are exchanged for the same item at no cost. If that item is out of stock, you can exchange it for another product of equal value.
  • Claims reported after 48 hours are treated as standard returns under the 7-day window above.
  • Please do not accept a package that is visibly damaged or has a broken seal.

Cancellations

  • Cash on Delivery orders can be cancelled before dispatch by emailing support@oddnoteven.com with your order ID. Once dispatched, they cannot be cancelled.
  • Prepaid orders cannot be cancelled.
  • If we have to cancel an order ourselves, for example because an item is out of stock, any amount paid is refunded to the original payment method.
  • If an order is refused at delivery or returned to us undelivered, re-delivery is charged at the actual courier cost.

International orders

International orders are placed through our support team. Return, exchange and shipping terms for these orders are confirmed in writing before payment.

Contact

support@oddnoteven.com
Monday to Saturday, 11 AM to 7 PM. We reply within 48 hours.